Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.
Some systems are experiencing issues
StarHub Enterprise Messaging Platform
StarHub Enterprise Messaging Platform Portals
Operational
API: HTTP
Operational
API: REST
Operational
API: SMPP
Operational
API: SMTP (email2sms)
Operational
API: WSDL
Operational
API: GAMMA
Operational
GAMMA
Operational
StarHub Enterprise Messaging Platform Support Centre
Email support
Operational
Phone support
Operational
Platform Uptime
HTTP API Response Time
Notifications
Saturday 7th February 2026
No incidents reported
Friday 6th February 2026
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - POSTPONED, scheduled 13 hours ago
Dear Customer,
We are writing to inform you that the upcoming maintenance window on Starhub Enterprise Messaging Platform has been postponed.
Reference: PCR-7136
Original Date/Time: 19/02/2026 - 21:00 SGT
New Date/Time: TBA
Thursday 5th February 2026
No incidents reported
Wednesday 4th February 2026
No incidents reported
Tuesday 3rd February 2026
Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue
Dear Customer,
We are currently experiencing a service issue with Soprano Asia Messaging Platform.
Event description: Service Issue
Impacted Services: Messaging platforms
Start time: 03/02/2026 15:40 UTC.
Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED
Dear Customer,
We would like to inform that the issue on Soprano Asia Messaging Platform has been restored.
