Dear Valued Customer,

We would like to inform you about recently disclosed critical security vulnerabilities affecting the PHP programming language, identified as CVE-2026-109618 and CVE-2026-109619. These vulnerabilities may expose affected systems to remote code execution.

Following our security assessment, we confirm that Soprano platform is not affected by these vulnerabilities.

The security and integrity of our platform, as well as the protection of our customers' data, remain our top priorities. Our team continues to monitor relevant security advisories and assess potential risks to ensure that appropriate preventive measures are maintained.

What this means for you

• Our platform is not impacted by the reported PHP vulnerabilities.
• No action is required from you in relation to these specific vulnerabilities affecting our platform.
• We will continue to monitor the situation and take appropriate measures should any further security concerns arise.

We understand the importance of maintaining a secure and reliable platform, and we remain committed to protecting your data and ensuring service continuity.

Should you have any questions or require further clarification, please contact our support team.

Thank you for your continued trust and confidence in our platform.

Dear Customer,

This is to notify you that mobile operator Singtel, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, messages will have a brief service interruption of approximately 2 hours within the maintenance window. No other network destinations are affected by this event

Notification Details:

Impacted Services: Singtel CPaaS SMS Services (MT/MO and DR)

Start of Event: 2026-10-21, 00:00 GMT+8

End of Event: 2026-10-21, 05:00 GMT+8

If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.