System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to inform you that our downstream provider for international delivery has scheduled maintenance activities on their network infrastructure.

Please note that this activity will affect international messaging only.

Notification Details:

Impacted Services: International messaging.

Start of Event: 2026-06-21, 06:00:00 SGT

End of Event: 2026-06-21, 07:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 16th June 2026

No incidents reported

Monday 15th June 2026

No incidents reported

Sunday 14th June 2026

No incidents reported

Saturday 13th June 2026

No incidents reported

Friday 12th June 2026

No incidents reported

Thursday 11th June 2026

API: SMPP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: High SMS Delivery Failure

Impacted Services: SMS/MMS (Web&API)

Start time: SMS/MMS (Web&API) 07:45 am SGT

End time: SMS/MMS (Web&API) 08:05 am SGT

API: SMPP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: High SMS Delivery Failure

Impacted Services: SMS/MMS (Web&API)

Start time: 11/06/2026 07:45 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Wednesday 10th June 2026

No incidents reported