System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Thursday 28th May 2026

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We experienced an unexpected increase in SMS messaging latency on the Starhub Enterprise Messaging Platform, towards TPG connections, during our recent maintenance window. The issue has now been resolved, and services have returned to normal.

Start Time: 28/05/2026 – 04:00 SGT End Time: 28/05/2026 – 04:40 SGT Impact: Temporary increase in SMS messaging latency

We apologise for any inconvenience caused and appreciate your patience.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 16 hours ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: 28/05/2026 - 03:00 SGT

Maintenance end time: 28/05/2026 - 07:00 SGT

Impact: No service impact.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 21 hours ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Wednesday 27th May 2026

No incidents reported

Tuesday 26th May 2026

No incidents reported

Monday 25th May 2026

No incidents reported

Sunday 24th May 2026

No incidents reported

Saturday 23rd May 2026

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform you that we recently experienced a service-impacting issue affecting SMS delivery (MT), which resulted in intermittent delivery degradation We have implemented necessary fix and service have now been fully restored.

At this time, all systems are operating normally. We are continuing to closely monitor the situation to ensure sustained service stability and prevent any recurrence.

Impacted Services: SMS Delivery (MT)

Start time: 23/05/2026 - 13:20 SGT

End time: 23/05/2026 - 13:46 SGT

Friday 22nd May 2026

No incidents reported