Dear Valued Customer,

We would like to inform you that we will be consolidating our Status Pages into a single, centralized platform to provide you with a more convenient way to access service status updates and notifications. Our consolidated status page: https://status.sopranodesign.com/

To continue receiving the latest updates on service availability, incidents, and scheduled maintenance, we kindly ask you to visit our new status page and subscribe to notifications for the services relevant to you.

How to subscribe to notifications for specific services:

1. Visit our consolidated status page.
2. Click the Subscribe button.
3. Enter your email address.
4. Select the specific service(s) you would like to receive notifications for. (eg: STARHUB customers please subscribe to AS-MEMS3 > Starhub (sh1.enterprisemessaging-starhub.com))
5. Complete the subscription process as prompted.

Check your email for a confirmation message and follow the instructions to confirm your subscription. Once your subscription is confirmed, you will receive notifications about service updates, incidents, and maintenance related to your selected service(s).

We encourage you to subscribe to the consolidated status page to ensure you continue receiving important service updates.

Thank you for your cooperation and continued support. If you have any questions or require assistance, please feel free to contact our support team.

Best regards,
Soprano Support Team

Dear Valued Customer,

We would like to inform you about recently disclosed critical security vulnerabilities affecting the PHP programming language, identified as CVE-2026-109618 and CVE-2026-109619. These vulnerabilities may expose affected systems to remote code execution.

Following our security assessment, we confirm that Soprano platform is not affected by these vulnerabilities.

The security and integrity of our platform, as well as the protection of our customers' data, remain our top priorities. Our team continues to monitor relevant security advisories and assess potential risks to ensure that appropriate preventive measures are maintained.

What this means for you

• Our platform is not impacted by the reported PHP vulnerabilities.
• No action is required from you in relation to these specific vulnerabilities affecting our platform.
• We will continue to monitor the situation and take appropriate measures should any further security concerns arise.

We understand the importance of maintaining a secure and reliable platform, and we remain committed to protecting your data and ensuring service continuity.

Should you have any questions or require further clarification, please contact our support team.

Thank you for your continued trust and confidence in our platform.

Dear Customer,

This is to notify you that mobile operator Singtel, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, messages will have a brief service interruption of approximately 2 hours within the maintenance window. No other network destinations are affected by this event

Notification Details:

Impacted Services: Singtel CPaaS SMS Services (MT/MO and DR)

Start of Event: 2026-10-21, 00:00 GMT+8

End of Event: 2026-10-21, 05:00 GMT+8

If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.