Dear Customer,

We are writing to inform you that Soprano will be performing maintenance work on the Starhub Enterprise Messaging Suite between 2:00 AM and 6:00 AM (SGT) on Thursday, 19 July 2018.

We do not expect the maintenance activity to affect the messaging platform as this planned work is carried out within the DR (disaster recovery) site only.

Date: 19 July 2018

Time: From 2:00 AM to 6:00 AM SGT

Total maintenance window: 4 hours

Impacted Services:

There will be no impact to customers using the messaging platform.

The following details are for informational purposes only: While the planned work on the network firewall is being carried out within the DR site, there will be an outage of 10 minutes experienced at the DR site ONLY and will not affect the primary site. Furthermore the server at the DR site will not be accessible for up to two hours during the total maintenance window, again this activity will not impact the services at the primary site.

You will receive emails at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at help@sopranodesign.com.

Best Regards
Soprano Design