System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

Some systems are experiencing issues

Notifications

Monday 19th November 2018

No incidents reported

Sunday 18th November 2018

No incidents reported

Saturday 17th November 2018

No incidents reported

Friday 16th November 2018

No incidents reported

Thursday 15th November 2018

No incidents reported

Wednesday 14th November 2018

Notice of Planned Service Maintenance (Network) - FINAL

Dear Customer,

We are writing to inform you that Soprano has completed the maintenance work maintenance (Network Infrastructure) on the Starhub Enterprise Messaging Suite.

We apologize for any inconvenience this may have caused.

Best Regards
Soprano Design

Notice of Emergency Maintenance - FINAL

Dear Customer,

Please be advised that Soprano has completed the maintenance work on the Starhub Enterprise Messaging Suite.

Maintenance start time: 04:00 AM (SGT) Maintenance end time: 04:50 AM (SGT)

Downtime: 2 minutes

We apologise for any inconvenience this may have caused.

Best Regards
Soprano Design

Notice of Emergency Maintenance - START

Dear Customer,

We are writing to inform you that Soprano will now start the maintenance work on the Starhub Enterprise Messaging Suite.

Our Engineers will notify you after the work has been completed.

Best Regards,
Soprano Design

Notice of Planned Service Maintenance (Network) - START

Dear Customer,

We are writing to inform you that Soprano will now start the maintenance (Network Infrastructure) work on the Starhub Enterprise Messaging Suite.

Our Engineers will notify you after the work has been completed.

Best Regards,
Soprano Design

Notice of Emergency Maintenance, scheduled 7 years ago

Dear Customer,

We are writing to inform you that Soprano will be having maintenance work the Starhub Enterprise Messaging Suite.

We expect the maintenance activity will have little impact, if any, but may result in a maximum outage of 30 minutes. See the summary below for further details.

Date: Wednesday/14/Nov/2018

Time: 04:00 AM to 05:00 AM (SGT)

Impacted Services: All services in sending messages will be impacted

We apologise for any inconvenience this may cause and will email you at the end of the maintenance period. If you have any questions or concerns, please contact Soprano support team at help@sopranodesign.com.

Best Regards
Soprano Design

Notice of Planned Service Maintenance (Network), scheduled 7 years ago

Dear Customer,

We are writing to inform you that Soprano will be performing maintenance work on the network infrastructure for Starhub Enterprise Messaging Suite between 03:00 AM and 07:00 AM (SGT) on Wednesday/14/11/2018.

We expect the maintenance activity will have no impact towards connectivity to our portal. See the summary below for further details.

Date: 14/11/2018

Time: 03:00 AM to 07:00 AM (SGT)

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at help@sopranodesign.com.

Best Regards
Soprano Design

Tuesday 13th November 2018

No incidents reported