System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Supplier Planned Service Maintenance - International Provider

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Impacted Services: International message delivery

Maintenance Window:

Start of Event: 2026-07-26, 06:00 AM SGT

End of Event: 2026-07-26, 07:00 AM SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 18th December 2018

Notice of Planned Service Maintenance, scheduled 7 years ago

Dear Customer,

We are writing to inform you that Soprano will be performing maintenance work on the Starhub Enterprise Messaging Suite between 01:00 AM and 04:00 AM (SGT) on Tuesday/18/12/2018.

See the summary below for further details.

Date: 18/Dec/2018

Time: 01:00 AM to 04:00 AM (SGT)

Impacted Services: All services will be impacted during the whole duration of this maintenance work. Prior to the date, please make sure below IP addresses has been whitelisted on your end.

For customer setting URL-forwarding on MO and DN : (including HTTP / REST server)

58.65.27.52

202.136.165.82

116.51.13.84

For customer using Inbound-forwarding / requesting report SFTP to their server

58.65.27.53

202.136.165.89

116.51.13.85

For customer having out-going firewall rules and calling SMPP / HTTPS / REST / SOAP API

sh1.enterprisemessaging-starhub.com

58.65.27.54

202.136.165.83

116.51.13.84

Description: Release of new Software version with patches and enhancements.

We apologize for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at help@sopranodesign.com

Best Regards
Soprano Design

Tuesday 4th December 2018

No incidents reported

Monday 3rd December 2018

No incidents reported

Sunday 2nd December 2018

No incidents reported

Saturday 1st December 2018

No incidents reported

Friday 30th November 2018

No incidents reported

Thursday 29th November 2018

No incidents reported

Wednesday 28th November 2018

No incidents reported