System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

Some systems are experiencing issues

Notifications

Sunday 24th February 2019

Notice of Service Impacting Issue - RESOLVED, scheduled 7 years ago

Dear Customer,

We would like to inform that the system has been restored and the services are fully recovered.

Please accept our apologies for any inconveniences caused.

Best Regards
Soprano Design

Notice of Service Impacting Issue, scheduled 7 years ago

Dear Customer,

We are currently experiencing connectivity issues with StarHub Enterprise Messaging platform, as a result you may have noticed delays or an inability to send and receive messages.

Soprano engineers are working to resolve the issue as soon as possible and we will be in touch with an update as soon as possible.

Date: Sunday, 24 February 2019

Time: 03:40 AM(SGT)

Impacted Services: MO & MT Failed

Best Regards
Soprano Design

Saturday 23rd February 2019

No incidents reported

Friday 22nd February 2019

No incidents reported

Thursday 21st February 2019

No incidents reported

Wednesday 20th February 2019

Notice of Emergency Maintenance - FINAL

Dear Customer,

Please be advised that Soprano has completed the maintenance work on the Starhub Enterprise Messaging Suite.

Maintenance start time: 3:00 AM (SGT)

Maintenance end time: 6:00 AM (SGT)

Downtime: X minutes

We apologize for any inconvenience this may have caused.

Best Regards
Soprano Design

Notice of Emergency Maintenance - START, scheduled 7 years ago

Dear Customer,

We are writing to inform you that Soprano is starting the maintenance work at 3:00 AM (SGT) on the Starhub Enterprise Messaging Suite.

We expect the maintenance activity will have no impact. See the summary below for further details.

Date: Wed/20/Feb

Time: 03:00 AM (SGT)

Impacted Services: No service impact to customer

We apologise for any inconvenience this may cause and will email you at the end of the maintenance period. If you have any questions or concerns, please contact Soprano support team at help@sopranodesign.com.

Best Regards

Soprano Design

Tuesday 19th February 2019

Notice of Emergency Maintenance - FINAL, scheduled 7 years ago

Dear Customer,

Please be advised that Soprano has completed the maintenance work on the Starhub Enterprise Messaging Suite.

Maintenance start time: 03:00 AM (SGT)

Maintenance end time: 04:00 AM (SGT)

Downtime: 0 minutes

We apologize for any inconvenience this may have caused.

Best Regards
Soprano Design

Notice of Emergency Maintenance - START, scheduled 7 years ago

Dear Customer,

We are writing to inform you that Soprano is starting the maintenance work at 3:00 AM (SGT) on the Starhub Enterprise Messaging Suite.

We expect the maintenance activity will have no impact. See the summary below for further details.

Date: Tue/19/Feb

Time: 03:00 AM (SGT)

Impacted Services: No service impact to customer

We apologise for any inconvenience this may cause and will email you at the end of the maintenance period. If you have any questions or concerns, please contact Soprano support team at help@sopranodesign.com.

Best Regards

Soprano Design

Monday 18th February 2019

No incidents reported

Sunday 17th February 2019

No incidents reported