System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

StarHub Enterprise Messaging Platform

StarHub Enterprise Messaging Platform Portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

StarHub Enterprise Messaging Platform Support Centre

Email support

Operational

Phone support

Operational

Platform Uptime
HTTP API Response Time

Scheduled Maintenance

Supplier Planned Service Maintenance - International Provider

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Impacted Services: International message delivery

Maintenance Window:

Start of Event: 2026-07-26, 06:00 AM SGT

End of Event: 2026-07-26, 07:00 AM SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Monday 25th March 2019

Notice of Planned Service Maintenance, scheduled 7 years ago

Dear Customer,

We are writing to inform you that Soprano will be performing maintenance work on the Starhub Enterprise Messaging Suite between 03:00 AM and 07:00 AM (SGT) on Monday/25/03/2019.

We expect the maintenance activity will have little impact, if any, but may result in a maximum outage of 30 minutes. See the summary below for further details.

Date: 25 March 2019

Time: 03:00 a.m. to 07:00 AM (SGT)

Impacted Services: Maintenance work which might affect outgoing (MT) and incoming (MO) SMS traffic.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at help@sopranodesign.com.

Best Regards
Soprano Design

Saturday 16th March 2019

No incidents reported

Friday 15th March 2019

No incidents reported

Thursday 14th March 2019

No incidents reported

Wednesday 13th March 2019

No incidents reported

Tuesday 12th March 2019

No incidents reported

Monday 11th March 2019

No incidents reported

Sunday 10th March 2019

No incidents reported