System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Supplier Planned Service Maintenance - International Provider

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Impacted Services: International message delivery

Maintenance Window:

Start of Event: 2026-07-26, 06:00 AM SGT

End of Event: 2026-07-26, 07:00 AM SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Monday 1st April 2019

Notice of Planned Service Maintenance [RESCHEDULED], scheduled 7 years ago

Dear Customer,

We are writing to inform you that the recent scheduled maintenance on 25/03/2019 has been cancelled. Soprano will be performing maintenance work on the Starhub Enterprise Messaging Suite between 03:00 AM and 06:00 AM (SGT) on Monday 01/04/2019.

We expect the maintenance activity will have little impact, if any, but may result in a maximum outage of 30 minutes. See the summary below for further details.

Date: 01 April 2019

Time: 03:00 a.m. to 06:00 AM (SGT)

Impacted Services: Maintenance work which might affect outgoing (MT) and incoming (MO) SMS traffic.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at help@sopranodesign.com.

Best Regards
Soprano Design

Thursday 28th March 2019

Notice of Planned Service Maintenance [CANCELLED], scheduled 7 years ago

Dear Customer,

We are writing to inform you that the recent scheduled maintenance on 01/04/2019 has been cancelled.

We apologise for any inconvenience this may cause. If you have any questions or concerns, please contact our support team at help@sopranodesign.com.

Best Regards
Soprano Design

Wednesday 27th March 2019

No incidents reported

Tuesday 26th March 2019

No incidents reported

Monday 25th March 2019

No incidents reported

Sunday 24th March 2019

No incidents reported

Saturday 23rd March 2019

No incidents reported

Friday 22nd March 2019

No incidents reported