System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Supplier Planned Service Maintenance - International Provider

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Impacted Services: International message delivery

Maintenance Window:

Start of Event: 2026-07-26, 06:00 AM SGT

End of Event: 2026-07-26, 07:00 AM SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Saturday 4th May 2019

Notice of Emergency Maintenance - FINAL, scheduled 7 years ago

Dear Customer,

Please be advised that Soprano has completed the maintenance work on the Starhub Enterprise Messaging Suite.

Maintenance start time: 03:00 AM (SGT)

Maintenance end time: 03:10 AM (SGT)

Total Downtime: 1 minute

We apologise for any inconvenience this may have caused.

Best Regards
Soprano Design

Notice of Emergency Maintenance - START, scheduled 7 years ago

Dear Customer,

We are writing to inform you that Soprano is starting the maintenance work at 3:00 AM (SGT) on the Starhub Enterprise Messaging Suite.

We expect the maintenance activity will have little impact, if any, but may result in a maximum outage of [xx] minutes. See the summary below for further details.

Date: Saturday/4/May

Time: 03:00 AM (SGT)

Impacted Services: MT delivery will be delayed

We apologise for any inconvenience this may cause and will email you at the end of the maintenance period. If you have any questions or concerns, please contact Soprano support team at help@sopranodesign.com.

Best Regards
Soprano Design

Friday 3rd May 2019

No incidents reported

Thursday 2nd May 2019

No incidents reported

Wednesday 1st May 2019

No incidents reported

Tuesday 30th April 2019

No incidents reported

Monday 29th April 2019

No incidents reported

Sunday 28th April 2019

No incidents reported