System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Wednesday 29th May 2019

No incidents reported

Tuesday 28th May 2019

No incidents reported

Monday 27th May 2019

No incidents reported

Sunday 26th May 2019

No incidents reported

Saturday 25th May 2019

Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the system has been restored and the services are fully recovered.

Service Restored: Sat/25/May 05:30 AM (SGT)

Please accept our apologies for any inconveniences caused.

Best Regards
Soprano Design

Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing connectivity issues with StarHub Enterprise Messaging platform, as a result you may have noticed delays or an inability to send and receive messages.

Soprano engineers are working to resolve the issue as soon as possible and we will be in touch with an update as soon as possible.

Date: Sat/25/May.

Time: 05:00 AM (SGT).

Best Regards
Soprano Design

Friday 24th May 2019

No incidents reported

Thursday 23rd May 2019

Notice of Emergency Maintenance - FINAL, scheduled 6 years ago

Dear Customer,

Please be advised that Soprano has completed the maintenance work on the Starhub Enterprise Messaging Suite.

Maintenance start time: 07:55 AM (SGT)

Maintenance end time: 08:25 AM (SGT)

Downtime: 0 minutes

We apologise for any inconvenience this may have caused.

Best Regards
Soprano Design

Notice of Emergency Maintenance - START, scheduled 6 years ago

Dear Customer,

We are writing to inform you that Soprano is starting the maintenance work at 07:55 AM (SGT) on the Starhub Enterprise Messaging Suite.

We expect the maintenance activity will have no impact.

Date: 23/05/2019

Time: 07:55 AM (SGT)

Impacted Services: No expected impact to services

We apologise for any inconvenience this may cause and will email you at the end of the maintenance period. If you have any questions or concerns, please contact Soprano support team at help@sopranodesign.com.

Best Regards
Soprano Design