System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Tuesday 10th September 2019

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 6 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 10/09/2019 - 03:00 SGT
Maintenance end time: 10/09/2019 - 06:00 SGT

Impact: We expect little or no customer impact. Reference: PCR-795

We will email you at the beginning and end of the maintenance period.

Monday 26th August 2019

No incidents reported

Sunday 25th August 2019

No incidents reported

Saturday 24th August 2019

No incidents reported

Friday 23rd August 2019

No incidents reported

Thursday 22nd August 2019

No incidents reported

Wednesday 21st August 2019

No incidents reported

Tuesday 20th August 2019

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue Impacted Services: User unable to create new contact/list using portal. Start time: 20/08/2019 - 16:25 PM SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Service Issue
Impacted Services: User unable to create new contact/list using portal.
Start time: 20/08/2019 - 16:25 PM SGT
End time: 20/08/2019 - 16:45 PM SGT

Please accept our apologies for any inconvenience caused.