System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-7136

Description: To perform system security updates

Maintenance start time: 19/02/2026 - 21:00 SGT

Maintenance end time: 20/02/2026 - 01:00 SGT

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period.

Notifications

Tuesday 22nd October 2019

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 6 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-883
Description: Release of new Software version with patches and enhancements.

Maintenance start time: 22/10/2019 - 03:00 SGT
Maintenance end time: 22/10/2019 - 06:00 SGT

Impact: No impact

We will email you at the beginning and end of the maintenance period.

Wednesday 9th October 2019

No incidents reported

Tuesday 8th October 2019

No incidents reported

Monday 7th October 2019

No incidents reported

Sunday 6th October 2019

No incidents reported

Saturday 5th October 2019

No incidents reported

Friday 4th October 2019

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Intermittent error 404/500, Out-of-memory Exception, Language displaying in Spanish.
Impacted Services: Web portal
Start date: 04/10/2019

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Thursday 3rd October 2019

No incidents reported