System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS messages into M1, Singapore

Event Dates: 28, 29 Apr & 5, 6 May 2026 02:00 AM to 05:00 AM GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 22nd October 2019

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 6 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-883
Description: Release of new Software version with patches and enhancements.

Maintenance start time: 22/10/2019 - 03:00 SGT
Maintenance end time: 22/10/2019 - 06:00 SGT

Impact: No impact

We will email you at the beginning and end of the maintenance period.

Monday 14th October 2019

No incidents reported

Sunday 13th October 2019

No incidents reported

Saturday 12th October 2019

No incidents reported

Friday 11th October 2019

No incidents reported

Thursday 10th October 2019

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are writing to inform you that we observed no new occurrences for the impact stated below since our last communication.

Event description: Service Issue
Impacted Services: Intermittent error 404/500, Out-of-memory Exception
Start date: 04/10/2019

We will continue to monitor the situation.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Service Issue
Impacted Services: Web portal accessibility Start date: 04/10/2019 End date: 10/10/2019 10:00 AM

We will continue to monitor the situation.

Please accept our apologies for any inconvenience caused.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are writing to inform you that we resolved the language issue.

Investigation is still in progress for issues below:

Event description: Service Issue
Impacted Services: Intermittent error 404/500, Out-of-memory Exception
Start date: 04/10/2019

Our team are working to resolve this as quickly as possible.

Please accept our apologies for any inconvenience caused.

Wednesday 9th October 2019

No incidents reported

Tuesday 8th October 2019

No incidents reported