System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

StarHub Enterprise Messaging Platform

StarHub Enterprise Messaging Platform Portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

StarHub Enterprise Messaging Platform Support Centre

Email support

Operational

Phone support

Operational

Platform Uptime
HTTP API Response Time

Scheduled Maintenance

Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS messages into M1, Singapore

Event Dates: 28, 29 Apr & 5, 6 May 2026 02:00 AM to 05:00 AM GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Saturday 7th March 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - POSTPONED, scheduled 6 years ago

Dear Customer,

We are writing to inform you that the upcoming maintenance window on Starhub Enterprise Messaging Platform has been postponed.

Original change reference: PCR-1227

New change reference: PCR-1227

Description: Implementation of an enhanced security service

Original maintenance start time: 29/02/2020 - 02:00 SGT

Original maintenance end time: 29/02/2020 - 06:00 SGT

New maintenance start time: 07/03/2020 - 02:00 SGT

New maintenance end time: 07/03/2020 - 06:00 SGT

Impact: Approximately 30-45 minutes service impact between 02:30-03:30 SGT

We will email you at the beginning and end of the maintenance period.

Sunday 23rd February 2020

No incidents reported

Saturday 22nd February 2020

No incidents reported

Friday 21st February 2020

No incidents reported

Thursday 20th February 2020

No incidents reported

Wednesday 19th February 2020

No incidents reported

Tuesday 18th February 2020

No incidents reported

Monday 17th February 2020

No incidents reported