System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS messages into M1, Singapore

Event Dates: 28, 29 Apr & 5, 6 May 2026 02:00 AM to 05:00 AM GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 17th March 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 6 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-1308

Description: Implementation of an enhanced security service

Maintenance start time: 17/03/2019 - 02:00 SGT
Maintenance end time: 17/03/2019 - 06:00 SGT

Impact: Approximately 30-45 minute service impact between 02:30-03:30 SGT

We will email you at the beginning and end of the maintenance period.

Friday 6th March 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 6 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: 07/03/2020 - 02:00 SGT

Maintenance end time: 07/03/2020 - 05:15 SGT

Impact: 12 minutes downtime across all services.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 6 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Thursday 5th March 2020

No incidents reported

Wednesday 4th March 2020

No incidents reported

Tuesday 3rd March 2020

No incidents reported

Monday 2nd March 2020

No incidents reported

Sunday 1st March 2020

No incidents reported

Saturday 29th February 2020

No incidents reported