System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS messages into M1, Singapore

Event Dates: 28, 29 Apr & 5, 6 May 2026 02:00 AM to 05:00 AM GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Friday 13th March 2020

No incidents reported

Thursday 12th March 2020

No incidents reported

Wednesday 11th March 2020

No incidents reported

Tuesday 10th March 2020

No incidents reported

Monday 9th March 2020

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - FINAL, scheduled 6 years ago

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Starhub Enterprise Messaging Platform

Maintenance start time: Monday 09 March - 02:00 SGT
Maintenance end time: Monday 09 March - 04:30 SGT

Impact: There was a brief interruption/outage to the service of 5 minutes between 02:43 and 02:48 SGT

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - START, scheduled 6 years ago

Dear Customer,

We are writing to inform you that the emergency maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 6 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform.

Description: Return to Primary Site (from DR site post PCR-1227)

Maintenance start time: Monday 09 March - 02:00 SGT Maintenance end time: Monday 09 March - 05:00 SGT

PCR : 1331

Impact: There will be a service outage of up to 60 minutes, between 02:30-03:30 - SGT

We will email you at the beginning and end of the maintenance period.

Sunday 8th March 2020

No incidents reported

Saturday 7th March 2020

No incidents reported

Friday 6th March 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 6 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: 07/03/2020 - 02:00 SGT

Maintenance end time: 07/03/2020 - 05:15 SGT

Impact: 12 minutes downtime across all services.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 6 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.