System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS messages into M1, Singapore

Event Dates: 28, 29 Apr & 5, 6 May 2026 02:00 AM to 05:00 AM GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Saturday 23rd May 2020

No incidents reported

Friday 22nd May 2020

No incidents reported

Thursday 21st May 2020

No incidents reported

Wednesday 20th May 2020

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform.

Reference: PCR-1570

Description: Emergency platform maintenance works.

Maintenance start time: Thursday 21/05/2020 - 03:00 (local time)
Maintenance end time: Thursday 21/05/2020 - 05:00 (local time)

Impact: There is an expected service interruption of up to 40-45 minutes between 3:30 SGT and 4:15 SGT.

We will email you at the beginning and end of the maintenance period.

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - FINAL, scheduled 6 years ago

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Starhub Enterprise Messaging Platform.

Reference: PCR-1570

Maintenance start time: Thursday 21/05/2020 - 03:00 (local time)

Maintenance end time: Thursday 21/05/2020 - 04:15 (local time)

Impact: 2 minute service interruption

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - START, scheduled 6 years ago

Dear Customer,

We are writing to inform you that the emergency maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Tuesday 19th May 2020

No incidents reported

Monday 18th May 2020

No incidents reported

Sunday 17th May 2020

No incidents reported