System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS messages into M1, Singapore

Event Dates: 28, 29 Apr & 5, 6 May 2026 02:00 AM to 05:00 AM GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Monday 8th June 2020

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform.

Reference: PCR-1564

Description: Emergency comms for the following change

Maintenance start time: 08/06/2020 - 01:00 SGT
Maintenance end time: 08/06/2020 - 05:00 SGT

Impact: There will be 2 interruptions of service of up to 30 minutes in total between 01:30 SGT - 04:30 SGT.

We will email you at the beginning and end of the maintenance period.

Thursday 4th June 2020

No incidents reported

Wednesday 3rd June 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 03/06/2020 - 01:00 SGT]
Maintenance end time: 03/06/2020 - 05:40 SGT]

Impact: There was a 2 minutes of dowtime from 2:46 to 2:48 SGT

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Change reference: PCR-1563

Our team will notify you after the work has been completed.

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform.

Reference: PCR-1563

Description: Emergency Database Maintenance

Maintenance start time: 03/06/2020 - 01:00 SGT
Maintenance end time: 03/06/2020 - 05:00 SGT

Impact: There will be 2 interruptions of service of up to 30 minutes in total between 01:30 SGT - 04:30 SGT.

We will email you at the beginning and end of the maintenance period.

Tuesday 2nd June 2020

No incidents reported

Monday 1st June 2020

No incidents reported

Sunday 31st May 2020

No incidents reported

Saturday 30th May 2020

No incidents reported

Friday 29th May 2020

No incidents reported