System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

Some systems are experiencing issues
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-7137

Description: To perform system security updates

Maintenance start time: 02/03/2026 - 21:00 SGT

Maintenance end time: 03/03/2026 - 01:00 SGT

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-7136

Description: To perform system security updates

Maintenance start time: 03/03/2026 - 21:00 SGT

Maintenance end time: 04/03/2026 - 01:00 SGT

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period.

Notifications

Monday 8th June 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 08/06/2020 - 01:00 SGT]

Maintenance end time: 08/06/2020 - 05:00 SGT]

Impact: Service Interruptions - 1:17am-1:28am, 3:30am-3:05am, 3:21am-3:23am

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is due to commence at 1am SGT, with an expected completion at 5am SGT.

Change reference: PCR-1564

Our team will notify you after the work has been completed.

Sunday 7th June 2020

No incidents reported

Saturday 6th June 2020

No incidents reported

Friday 5th June 2020

No incidents reported

Thursday 4th June 2020

No incidents reported

Wednesday 3rd June 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 03/06/2020 - 01:00 SGT]
Maintenance end time: 03/06/2020 - 05:40 SGT]

Impact: There was a 2 minutes of dowtime from 2:46 to 2:48 SGT

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Change reference: PCR-1563

Our team will notify you after the work has been completed.

Tuesday 2nd June 2020

No incidents reported

Monday 1st June 2020

No incidents reported