System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS messages into M1, Singapore

Event Dates: 28, 29 Apr & 5, 6 May 2026 02:00 AM to 05:00 AM GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 4th August 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-1768

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 04/08/2020 - 03:00 SGT Maintenance end time: 04/08/2020 - 06:00 SGT

Impact: There may be an interruption of up to 5 minutes each experienced during this maintenance window for some customers.

We will email you at the beginning and end of the maintenance period.

Wednesday 22nd July 2020

No incidents reported

Tuesday 21st July 2020

No incidents reported

Monday 20th July 2020

No incidents reported

Sunday 19th July 2020

No incidents reported

Saturday 18th July 2020

No incidents reported

Friday 17th July 2020

No incidents reported

Thursday 16th July 2020

No incidents reported