System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS messages into M1, Singapore

Event Dates: 28, 29 Apr & 5, 6 May 2026 02:00 AM to 05:00 AM GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 28th July 2020

No incidents reported

Monday 27th July 2020

No incidents reported

Sunday 26th July 2020

No incidents reported

Saturday 25th July 2020

No incidents reported

Friday 24th July 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - CANCELLED, scheduled 5 years ago

Dear Customer,

We are writing to inform you that the upcoming maintenance window on Starhub Enterprise Messaging Platform has been cancelled.

Original Date/Time:

Dear Customer,

We are writing to inform you that the upcoming maintenance window on Soprano Asia Messaging Platform has been cancelled.

Original Date/Time:

Part 1: Maintenance start time: 25/07/2020 - 02:00 SGT

Maintenance end time: 25/07/2020 - 05:00 SGT

Impact: There will be a service interruption of up to a maximum 30 minutes between 2:00 AM - 3:00 AM SGT

Part 2: Maintenance start time: 26/07/2020 - 02:00 SGT

Maintenance end time: 26/07/2020 - 05:00 SGT

Impact: There will be a service interruption of up to a maximum 30 minutes between 4:00 AM - 5:00 AM SGT

PCR Reference : 1736

We apologise for any inconvenience this may have caused.

We apologise for any inconvenience this may have caused.

Thursday 23rd July 2020

No incidents reported

Wednesday 22nd July 2020

No incidents reported