System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

StarHub Enterprise Messaging Platform

StarHub Enterprise Messaging Platform Portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

StarHub Enterprise Messaging Platform Support Centre

Email support

Operational

Phone support

Operational

Platform Uptime
HTTP API Response Time

Scheduled Maintenance

Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS messages into M1, Singapore

Event Dates: 28, 29 Apr & 5, 6 May 2026 02:00 AM to 05:00 AM GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Monday 21st September 2020

No incidents reported

Sunday 20th September 2020

No incidents reported

Saturday 19th September 2020

No incidents reported

Friday 18th September 2020

No incidents reported

Thursday 17th September 2020

No incidents reported

Wednesday 16th September 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-2012

Description: Platform Performance & Maintenance Activities - DR site

Maintenance start time: 30/09/20 - 03:00 SGT

Maintenance end time: 30/09/20 - 05:00 SGT

Impact: There is no service impact with this change.

This will be the first of three changes across the DR and Primary sites. You will receive similar notifications over the next two weeks for the remaining 2 changes related to this activity, scheduled for 07 & 14 October.

Tuesday 15th September 2020

No incidents reported