System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

Some systems are experiencing issues
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-7137

Description: To perform system security updates

Maintenance start time: 02/03/2026 - 21:00 SGT

Maintenance end time: 03/03/2026 - 01:00 SGT

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-7136

Description: To perform system security updates

Maintenance start time: 03/03/2026 - 21:00 SGT

Maintenance end time: 04/03/2026 - 01:00 SGT

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period.

Notifications

Wednesday 7th October 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-2013

Description: Platform Performance & Maintenance Activities - DR site

Maintenance start time: 07/10/20 - 03:00 SGT

Maintenance end time: 07/10/20 - 05:00 SGT

Impact: SMPP customers may see a brief interruption to service depending their own configuration due to the SMPP rebind required. There is no service impact expected for all other customers.

This is the second of three changes across the DR and Primary sites. You will receive a further notification next week for the remaining change related to this activity, scheduled for 14 October.

Wednesday 23rd September 2020

No incidents reported

Tuesday 22nd September 2020

No incidents reported

Monday 21st September 2020

No incidents reported

Sunday 20th September 2020

No incidents reported

Saturday 19th September 2020

No incidents reported

Friday 18th September 2020

No incidents reported

Thursday 17th September 2020

No incidents reported