System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS messages into M1, Singapore

Event Dates: 28, 29 Apr & 5, 6 May 2026 02:00 AM to 05:00 AM GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Monday 26th October 2020

No incidents reported

Sunday 25th October 2020

No incidents reported

Saturday 24th October 2020

No incidents reported

Friday 23rd October 2020

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - FINAL, scheduled 5 years ago

Dear Customer,

PCR Ref : PCR-2240

We are writing to inform you that we have completed the emergency maintenance work on Soprano Asia Messaging Platform.

Maintenance start time: 23/10/2020 - 03:00 SGT Maintenance end time: 23/10/2020 - 04:45 SGT

Impact: No SMPP service between 03:06 - 03:08 am SGT.

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - START, scheduled 5 years ago

Dear Customer,

PCR Ref : PCR-2240

We are writing to inform you that the emergency maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform.

PCR Ref : PCR-2240

Description: Emergency Maintenance Works

Maintenance start time: 23/10/2020 - 03:00 SGT

Maintenance end time: 23/10/2020 - 04:30 SGT

Impact: There will be a delay to messaging of up to 60 seconds at the start of the maintenance window

We will email you at the beginning and end of the maintenance period.

Thursday 22nd October 2020

No incidents reported

Wednesday 21st October 2020

No incidents reported

Tuesday 20th October 2020

No incidents reported