System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS messages into M1, Singapore

Event Dates: 28, 29 Apr & 5, 6 May 2026 02:00 AM to 05:00 AM GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Sunday 15th November 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Description: Network Maintenance Activity

Maintenance start time: 15/11/2020 - 03:00 SGT

Maintenance end time: 15/11/2020 - 06:00 SGT

Impact: No service impact

We will email you at the beginning and end of the maintenance period.

Saturday 14th November 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Description: Network Maintenance Activity

Maintenance start time: 14/11/2020 - 03:00 SGT

Maintenance end time: 14/11/2020 - 06:00 SGT

Impact: No service impact

We will email you at the beginning and end of the maintenance period.

Sunday 1st November 2020

No incidents reported

Saturday 31st October 2020

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform.

Ref : PCR-2300

Description: SMPP Maintenance

Maintenance start time: 31/10/2020- 03:00 SGT

Maintenance end time: 31/10/2020- 04:00 SGT

Impact: SMPP may disconnect and immediately reconnect, otherwise, no service interruption.

Friday 30th October 2020

No incidents reported

Thursday 29th October 2020

No incidents reported

Wednesday 28th October 2020

No incidents reported

Tuesday 27th October 2020

No incidents reported

Monday 26th October 2020

No incidents reported