System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Thursday 26th August 2021

Starhub Enterprise Messaging Platform - Security Certificate Renewal, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we will be renewing the certificate for the Starhub Enterprise Messaging platform.

Please verify if you maintain this certificate in your own environment. If you do, you will need to renew the certificate on or before the date of this change.

Please contact Soprano on help@sopranodesign.com if you are a customer that maintains this certificate in your environment, quoting PCR-3248 and we will provide the required cert chain.

Reference: PCR-3248

Description: Renewal of Starhub Enterprise Messaging Security Certificate

Maintenance start time: 26/08/21 - 03:00 SGT

Maintenance start time: 26/08/21 - 06:00 SGT

Impact: There is no service impact

We will email you at the completion of the cert renewal change.

Thursday 5th August 2021

No incidents reported

Wednesday 4th August 2021

No incidents reported

Tuesday 3rd August 2021

No incidents reported

Monday 2nd August 2021

No incidents reported

Sunday 1st August 2021

No incidents reported

Saturday 31st July 2021

No incidents reported

Friday 30th July 2021

No incidents reported