System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Friday 20th August 2021

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-3314

Description: Database Configuration Change - In preparation for third party network maintenance that is scheduled for Monday 23 August 2021 (3am-6am SGT).

Maintenance start time: Friday 20/08/2021- 03:00 SGT

Maintenance end time: Friday 20/08/2021- 03:30 SGT

Impact: 1 x 30 second message delay window within the above change window (there will be no loss of messages)

Wednesday 11th August 2021

No incidents reported

Tuesday 10th August 2021

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-3308

Maintenance start time: 10/08/2021 - 03:00 SGT Maintenance end time: 10/08/2021 - 06:00 SGT

Impact: No impact.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 4 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform PCR-3308 is about to start.

Our team will notify you after the work has been completed.

Monday 9th August 2021

No incidents reported

Sunday 8th August 2021

No incidents reported

Saturday 7th August 2021

No incidents reported

Friday 6th August 2021

No incidents reported

Thursday 5th August 2021

No incidents reported