System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Monday 23rd August 2021

No incidents reported

Sunday 22nd August 2021

No incidents reported

Saturday 21st August 2021

No incidents reported

Friday 20th August 2021

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue
Impacted Services: API and Portal
Start time: 20/08/2021 - 17:16 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Service Issue
Impacted Services: API and Portal

Start time: 20/08/2021 - 17:16 SGT
End time: 20/08/2021 - 17:34 SGT

Please accept our apologies for any inconvenience caused.

Thursday 19th August 2021

API: SMPP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are writing to inform you that Starhub Enterprise Messaging Platform is still experiencing a service issue.

Event description: Service Degredation Impacted Services: SMPP services

Our team are working to resolve this as quickly as possible.

Please accept our apologies for any inconvenience caused.

API: HTTP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Degredation

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Intermittent service unavailability

Impacted Services: API and Portal

Start time: Thursday 19/08/2021 - 18:35

End time: Thursday 19/08/2021 - 20:12

Please accept our apologies for any inconvenience caused.

Wednesday 18th August 2021

No incidents reported

Tuesday 17th August 2021

No incidents reported