System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Thursday 16th September 2021

No incidents reported

Wednesday 15th September 2021

No incidents reported

Tuesday 14th September 2021

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 4 years ago

Dear Customer,

Reference: PCR-3402

Description: Release of new Software version with patches and enhancements.

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 14/09/2021 - 03:00 SGT Maintenance end time: 14/09/2021 - 05:15 SGT

Impact: No Impact on services.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 4 years ago

Dear Customer,

Description: Release of new Software version with patches and enhancements.

Reference: PCR-3402

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Monday 13th September 2021

No incidents reported

Sunday 12th September 2021

No incidents reported

Saturday 11th September 2021

No incidents reported

Friday 10th September 2021

No incidents reported