System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 26th October 2021

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-3588

Description: 2021 Release 3.0 Software version with patches and enhancements.

Maintenance start time: Tuesday 26/10/2021 - 03:00 SGT/PHT Maintenance end time: Tuesday 26/10/2021 - 07:00 SGT/PHT

Impact: All services will be available, but some services may be unavailable between 30 mins to 45 mins in the 2nd half of the change window.

We will email you at the beginning and end of the maintenance period.

Regards

Soprano Support Team

Sunday 17th October 2021

No incidents reported

Saturday 16th October 2021

No incidents reported

Friday 15th October 2021

No incidents reported

Thursday 14th October 2021

No incidents reported

Wednesday 13th October 2021

No incidents reported

Tuesday 12th October 2021

No incidents reported

Monday 11th October 2021

No incidents reported