System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Sunday 24th October 2021

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we will be performing an emergency maintenance work on Soprano Asia Messaging Platform.

Description: Database Maintenance (PCR-3504)

Maintenance start time: Sunday 24/Oct/2021 - 03:00 SGT (UTC+8) Maintenance end time: Sunday 24/Oct/2021 - 06:00 SGT (UTC+8)

Impact: 3 to 5 mins Service interruption to Scheduled Lists during the last hour window of the change

We will email you at the beginning and end of the maintenance period.

Regards Soprano Support Team

Saturday 23rd October 2021

No incidents reported

Friday 22nd October 2021

No incidents reported

Thursday 21st October 2021

No incidents reported

Wednesday 20th October 2021

No incidents reported

Tuesday 19th October 2021

No incidents reported

Monday 18th October 2021

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - POSTPONED, scheduled 4 years ago

Dear Customer,

We are writing to inform you that the upcoming maintenance window on Starhub Enterprise Messaging Platform has been postponed.

Original Date/Time: Monday 18th October, 2021, 04:00 AM to 06:00 AM SGT

New Date/Time: To be Confirmed (likely to be this week - a new notification will be posted ASAP)

We apologise for any inconvenience this may have caused.

Sunday 17th October 2021

No incidents reported