System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Friday 3rd December 2021

No incidents reported

Thursday 2nd December 2021

No incidents reported

Wednesday 1st December 2021

No incidents reported

Tuesday 30th November 2021

No incidents reported

Monday 29th November 2021

No incidents reported

Sunday 28th November 2021

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - Correction, scheduled 4 years ago

Dear Customer,

We are writing to inform you that maintenance window has been extended by 1.5 hrs

Reference: PCR-3504

Description: Database Maintenance Activities

There has been NO service impact within the maintenance window to this point.

The up to 5 minutes interruption to the scheduled list feature will now occur between 7:30am-8:30am (SGT/MYT/PHT )

A reminder that no other feature on the platform is impacted, such as API connectivity and all other portal features

We will email you at end of the maintenance period.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance Update, scheduled 4 years ago

Dear Customer,

We are writing to inform you that maintenance window has been extended by 1.5 hrs

Reference: PCR-3504

Description: Database Maintenance Activities

There has been no service impact within the maintenance window to this point.

The up to 5 minutes interruption to the scheduled list feature will now occur between 7:30am-8:30am (SGT/MYT/PHT )

A reminder that no other feature on the platform is impacted, such as API connectivity and all other portal features

We will email you at end of the maintenance period.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

PCR Ref : PCR-3504

Maintenance start time: Saturday 27/11/2021- 4:00pm SGT

Maintenance end time: Sunday 28/11/2021 - 8:30am SGT

Impact: Less than 10 second interruption to scheduled list function. No other service impacts were recorded for the entire change window

Saturday 27th November 2021

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 4 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Reference: PCR-3504

Description: Database Maintenance Activities

Maintenance start time: Saturday 27/11/2021- 4:00pm SGT (CET – 27/11/2021 – 9:00am / AEDT - 27/11/2021 – 7pm)

Maintenance end time: Sunday 28/11/2021 - 7:00am SGT (CET – 28/11/2021 – 12:00am / AEDT - 27/11/2021 – 10am )

Impact:

  1. All other portal and API services will be unaffected for the entire change window.

  2. Scheduled lists will be unavailable between 9am-10am on Sunday 28th November for a period of up to 5 minutes.

Our team will notify you after the work has been completed.