System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator Singapore StarHub, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, no service impact is anticipated; however, there may be message latency during the maintenance window. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS

Start of Event: 2026-09-25, 01:00 GMT+8

End of Event: 2026-09-25, 05:00 GMT+8

If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Wednesday 26th January 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: Wednesday 26/01/2022 - 03:00 SGT/PHT

Maintenance end time: Wednesday 26/01/2022 - 05:45 SGT/PHT

Impact: None

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 4 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Tuesday 25th January 2022

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Degradation Issue

Impacted Services: All SMS Services

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform was restored on Tuesday 25th Jan 12:15pm.

Event description: Service Issue

Impacted Services: Delay in SMS Delivery

Start time: 25/02/2022 - 11:00 SGT / PHT

End time: 25/02/2022 - 12:15 SGT / PHT

Monday 24th January 2022

No incidents reported

Sunday 23rd January 2022

No incidents reported

Saturday 22nd January 2022

No incidents reported

Friday 21st January 2022

No incidents reported

Thursday 20th January 2022

No incidents reported

Wednesday 19th January 2022

No incidents reported