System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator Singapore StarHub, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, no service impact is anticipated; however, there may be message latency during the maintenance window. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS

Start of Event: 2026-09-25, 01:00 GMT+8

End of Event: 2026-09-25, 05:00 GMT+8

If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Sunday 6th February 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: 05/02/2022 - 16:00 SGT

Maintenance end time: 06/02/2022 - 01:00 SGT

Impact: no impact

Saturday 5th February 2022

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - START, scheduled 4 years ago

Dear Customer,

We are writing to inform you that the emergency maintenance work on Starhub Enterprise Messaging Platform is about to start.

Reference: PCR- 3921

Description: Database Maintenance

Our team will notify you after the work has been completed.

Friday 4th February 2022

No incidents reported

Thursday 3rd February 2022

No incidents reported

Wednesday 2nd February 2022

No incidents reported

Tuesday 1st February 2022

No incidents reported

Monday 31st January 2022

No incidents reported