System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Monday 28th March 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance

Maintenance start time: Monday 28/Mar/2022 - 03:00 SGT/PHT (UTC+8)

Maintenance end time: Monday 28/Mar/2022 - 04:40 SGT/PHT (UTC+8)

Impact: 7 minute outage

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 4 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we will be rolling back to the Starhub Enterprise Messaging Production Platform.

This is a follow up to the Business Continuity Plan Maintenance notification which was sent on March 9th, 2022.

Reference: PCR-4042

Description: Business Continuity Plan Maintenance (Fallback)

Maintenance start time: Monday 28/Mar/2022 - 03:00 SGT/PHT (UTC+8)

Maintenance end time: Monday 28/Mar/2022 - 06:00 SGT/PHT (UTC+8)

Impact: During the maintenance window, there will be a 15-minute downtime when fallback is performed.

We will email you at the beginning and end of the maintenance period.

Regards, Soprano Support Team

Sunday 27th March 2022

No incidents reported

Saturday 26th March 2022

No incidents reported

Friday 25th March 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: 26/03/2022 - 03:00 SGT

Maintenance end time: 26/03/2022 - 05:40 SGT

Impact: 43 minutes

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 4 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Thursday 24th March 2022

No incidents reported

Wednesday 23rd March 2022

No incidents reported

Tuesday 22nd March 2022

No incidents reported

Monday 21st March 2022

No incidents reported