System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Wednesday 20th April 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Messaging Platform.

Reference: PCR-4103

Description: Quarterly MEMS Upgrade (Build 875)

Maintenance start time: Wednesday 20/Apr/2022 - 03:00 SGT

Maintenance end time: Wednesday 20/Apr/2022 - 06:00 SGT

Impact: No service disruption

We will email you at the beginning and end of the maintenance period.

Friday 8th April 2022

No incidents reported

Thursday 7th April 2022

No incidents reported

Wednesday 6th April 2022

No incidents reported

Tuesday 5th April 2022

No incidents reported

Monday 4th April 2022

No incidents reported

Sunday 3rd April 2022

No incidents reported

Saturday 2nd April 2022

No incidents reported