System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Friday 27th May 2022

No incidents reported

Thursday 26th May 2022

No incidents reported

Wednesday 25th May 2022

No incidents reported

Tuesday 24th May 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

UPDATE: May 24, 2022, 13:30 GMT +8

The root cause was isolated to a Web node in one of the server stacks.

Support teams confirmed that the issue was resolved following a full restart of the impacted server stack at 11:30am GMT +8.

The service was monitored after the restart and SMS are being processed successfully.

This will be the final notification for this incident.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Messaging Platform.

Event description: SMS Delivery Delay

Impacted Services: Starhub Messaging Portals: Web UI / API

Start time: May 24, 2022, approximately 7:00am

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

UPDATE: May 24, 2022, 12:00nn GMT +8

A restart of the applications and the system was completed at approximately 11:30am GMT +8.

Support teams continue to investigate the root cause of the SMS delivery / delay.

This notification will be updated with further developments.

Monday 23rd May 2022

No incidents reported

Sunday 22nd May 2022

No incidents reported

Saturday 21st May 2022

No incidents reported