System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Monday 13th June 2022

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: The plaform experienced performance issues which affected intermittent access to the portal, SMS delivery delay or connectivity issues.

Impacted Services: All messages

Start time: 13/06/2022 - 17:00 SGT

End time: 13/06/2022 - 18:50 SGT

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

A full restart on the app server has been completed.

Platform performance has normalized and our support engineers continue to monitor for stability.

We will update this notification on the status of our monitoring.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue

Impacted Services: All messages

Start time: 13/06/2022 - 17:00 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Sunday 12th June 2022

No incidents reported

Saturday 11th June 2022

No incidents reported

Friday 10th June 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are writing to inform you that Starhub Enterprise Messaging Platform Service is being monitored closely and we will provide a further update in 2hrs or on any status change.

Event description: Messaging Platform Service Degradation

Impacted Services: SMS Delay, Access to the web portal and APIs

Start time: 10 June 2022 about 5:00 PM SGT

Thursday 9th June 2022

No incidents reported

Wednesday 8th June 2022

No incidents reported

Tuesday 7th June 2022

No incidents reported