System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Saturday 25th June 2022

No incidents reported

Friday 24th June 2022

No incidents reported

Thursday 23rd June 2022

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - FINAL, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Starhub Enterprise Messaging Platform.

Maintenance start time: 23/06/2022 - 03:30 SGT

Maintenance end time: 23/06/2022 - 04:03 SGT

Impact: Down time 27 minutes between 03:36 and 4:03 SGT

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - FINAL, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Starhub Enterprise Messaging Platform.

Maintenance start time: [Insert day/month/year-time - eg: 23/06/2022 - 03:30 SGT]

Maintenance end time: [Insert day/month/year-time - eg: 23/06/2022 - 04:03 SGT]

Impact: Down time 27 minutes between 03:36 and 4:03 SGT

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - START, scheduled 4 years ago

Dear Customer,

We are writing to inform you that the emergency maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Asia Messaging Platform.

Description: Special Software Release [PCR-4279]

Maintenance start time: 23/Jun/2022 - 0300hrs GMT+8
Maintenance end time: 23/Jun/2022 - 0700hrs GMT+8

Impact: Up to 20 mins service interruptions is expected towards the first half of the maintenance window.

We will email you at the beginning and end of the maintenance period.

Wednesday 22nd June 2022

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - START, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform.

Description: Special Software Release [PCR-4279]

Maintenance start time: 22/Jun/2022 - 0300hrs GMT+8
Maintenance end time: 22/Jun/2022 - 0700hrs GMT+8

Impact: Up to 20 mins service interruptions is expected towards the first half of the maintenance window.

We will email you at the beginning and end of the maintenance period.

Tuesday 21st June 2022

No incidents reported

Monday 20th June 2022

No incidents reported

Sunday 19th June 2022

No incidents reported