System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Wednesday 24th August 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-4363

Description: Maintenance Upgrade

Maintenance start time: 24/08/2022 - 03:00 SGT

Maintenance end time: 24/08/2022 - 07:00 SGT

Impact: Service interruption of 15 minutes during the first hour

We will email you at the beginning and end of the maintenance period.

Saturday 13th August 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Service Issue

Impacted Services: SMS Delivery

Start time: 12/08/2022 - 20:00 SGT

End time: 12/08/2022 - 23:33 SGT

We apologize for the inconvenience caused.

Friday 12th August 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

The platform restart was completed successfully and processes normalized thereafter.

Support engineers are monitoring and are continuing to investigate.

We appreciate your patience. Our team are working to resolve this as quickly as possible.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are writing to inform you that Starhub Enterprise Messaging Platform is still experiencing a service issue.

An emergency full restart is being conducted. Customers may receive an API error message at this time.

Our team are working to resolve this as quickly as possible.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Support engineers are investigating.

Users may experience delay in SMS delivery.

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Thursday 11th August 2022

No incidents reported

Wednesday 10th August 2022

No incidents reported

Tuesday 9th August 2022

No incidents reported

Monday 8th August 2022

No incidents reported

Sunday 7th August 2022

No incidents reported