Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.
All systems are operational
StarHub Enterprise Messaging Platform
StarHub Enterprise Messaging Platform Portals
Operational
API: HTTP
Operational
API: REST
Operational
API: SMPP
Operational
API: SMTP (email2sms)
Operational
API: WSDL
Operational
API: GAMMA
Operational
GAMMA
Operational
StarHub Enterprise Messaging Platform Support Centre
Email support
Operational
Phone support
Operational
Platform Uptime
HTTP API Response Time
Notifications
Thursday 18th August 2022
No incidents reported
Wednesday 17th August 2022
No incidents reported
Tuesday 16th August 2022
No incidents reported
Monday 15th August 2022
No incidents reported
Sunday 14th August 2022
No incidents reported
Saturday 13th August 2022
StarHub Enterprise Messaging Platform PortalsStarhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED
Dear Customer,
We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.
Event description: Service Issue
Impacted Services: SMS Delivery
Start time: 12/08/2022 - 20:00 SGT
End time: 12/08/2022 - 23:33 SGT
We apologize for the inconvenience caused.
Friday 12th August 2022
StarHub Enterprise Messaging Platform PortalsStarhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE
Dear Customer,
The platform restart was completed successfully and processes normalized thereafter.
Support engineers are monitoring and are continuing to investigate.
We appreciate your patience. Our team are working to resolve this as quickly as possible.
StarHub Enterprise Messaging Platform PortalsStarhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE
Dear Customer,
We are writing to inform you that Starhub Enterprise Messaging Platform is still experiencing a service issue.
An emergency full restart is being conducted. Customers may receive an API error message at this time.
Our team are working to resolve this as quickly as possible.
Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue
Dear Customer,
We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.
Support engineers are investigating.
Users may experience delay in SMS delivery.
Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
