System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 30th August 2022

No incidents reported

Monday 29th August 2022

No incidents reported

Sunday 28th August 2022

No incidents reported

Saturday 27th August 2022

No incidents reported

Friday 26th August 2022

No incidents reported

Thursday 25th August 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

Support engineers have been monitoring and the the Web portal remain stable after fix was implemented.

We are now closing this incident.

Impacted Services: Web portal

Start time: 25/08/2022 - 8:45am SGT

End time: 25/08/2022 - 12:21pm SGT

We apologize for the inconvenience.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

Support engineers have implemented the fix to address the Web Portal Issues.

The Web portal processes are running normally.

The team is closely monitoring to ensure the platform remains stable after the fix.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

Our support engineers have identified the issue and is currently implementing the fix on the Web Portal.

Our team are working to resolve this as quickly as possible.

We will continue to update you on further developments.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform Web Interface.

Event description: Service Issue

Impacted Services: Web Interface / Portal User (API users are not impacted)

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Wednesday 24th August 2022

No incidents reported