System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Saturday 22nd October 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-4484

Description: Release of new Software version with patches and enhancements

Maintenance start time: Saturday, 22nd October 2022, 03:00 AM SGT/PHT (UTC+8)

Maintenance end time: Saturday, 22nd October 2022, 07:00 AM SGT/PHT (UTC+8)

Impact: No service disruption expected

We will email you at the beginning and end of the maintenance period.

Tuesday 11th October 2022

No incidents reported

Monday 10th October 2022

No incidents reported

Sunday 9th October 2022

No incidents reported

Saturday 8th October 2022

No incidents reported

Friday 7th October 2022

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - FINAL, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Starhub Enterprise Messaging Platform.

Maintenance start time: [Friday, 7th October 2022, 03:00 AM SGT/PHT (UTC+8)]

Maintenance end time: [Friday, 7th October 2022, 03:14 AM SGT/PHT (UTC+8)]

Impact: No Services were impacted

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - START, scheduled 3 years ago

Dear Customer,

We are writing to inform you that the emergency maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform.

Description: Emergency Database Maintenance

Reference: PCR-4468

Maintenance start time: [Friday, 7th October 2022, 03:00 AM SGT/PHT (UTC+8)]

Maintenance end time: [Friday, 7th October 2022, 04:00 AM SGT/PHT (UTC+8)]

Impact: There will be a 15-minute service interruption between 3:00 - 3:15am SGT/PHT. During this window, users may experience and connectivity issues via API and outgoing messages will be queued

We apologise for any inconvenience this may cause.

We will email you at the beginning and end of the maintenance period.

Thursday 6th October 2022

No incidents reported

Wednesday 5th October 2022

No incidents reported