System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Saturday 5th November 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - POSTPONED, scheduled 3 years ago

Dear Customer,

We are writing to inform you that the upcoming maintenance window on Soprano Asia Messaging Platform has been postponed.

The maintenance work on the Soprano Asia Messaging Platform has been rescheduled to new dates below:

Reference: PCR4400

Description: Network Maintenance (Failover)

Previous Date/Time: [Saturday, 22nd October 2022, 01:00 AM to 02:00 AM SGT/PHT (UTC+8)]

New Date/Time: [Saturday, 5th November 2022, 01:00 AM to 02:00 AM SGT/PHT (UTC+8)]

Impact: Soprano will failover to the back-up site. There will be a 15-minute downtime during the maintenance window.

Reference: PCR4401

Description: Network Maintenance (Failback)

Previous Date/Time: [Monday, 24th October 2022, 03:00 AM to 05:00 AM SGT/PHT (UTC+8)]

New Date/Time: [Monday, 7th November 2022, 01:00 AM to 04:00 AM SGT/PHT (UTC+8)]

Impact: Soprano will failback to the primary site. During the first hour of the activity, there will be a 15-minute downtime.

We will email you at the beginning and end of the maintenance period.

We apologise for any inconvenience this may have caused.

Monday 24th October 2022

No incidents reported

Sunday 23rd October 2022

No incidents reported

Saturday 22nd October 2022

No incidents reported

Friday 21st October 2022

No incidents reported

Thursday 20th October 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: Thursday, 20 October 2022, 03:00 AM SGT/PHT (UTC+8)

Maintenance end time: Thursday, 20 October 2022, 05:16 AM SGT/PHT (UTC+8)

Impact: No impact or downtime.

Wednesday 19th October 2022

No incidents reported

Tuesday 18th October 2022

No incidents reported