System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Monday 31st October 2022

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform. This activity is required in preparation for the Network Maintenance on November 5 (PCR4400) and November 7, 2022 (PCR4400).

Reference: PCR4520

Description: Emergency Database Maintenance

Maintenance start time: Monday 31/Oct/2022 - 03:00 SGT/PHT (UTC+8)

Maintenance end time: Monday 31/Oct/2022 - 06:00 SGT/PHT (UTC+8)

Impact: There will be a 5–10-minute service interruption between 3:00 - 3:30am SGT. During this window, users may experience connectivity issues via API and outgoing messages will be queued

We will email you at the beginning and end of the maintenance period.

We apologize for any inconvenience this activity may cause.

Sunday 30th October 2022

No incidents reported

Saturday 29th October 2022

No incidents reported

Friday 28th October 2022

No incidents reported

Thursday 27th October 2022

No incidents reported

Wednesday 26th October 2022

No incidents reported

Tuesday 25th October 2022

No incidents reported

Monday 24th October 2022

No incidents reported