System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Saturday 5th November 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: 05/11/2022 - 01:00 SGT

Maintenance end time: 05/11/2022 - 02:45 SGT

Impact: 20 minute impact to all services between 01:28-01:48 SGT

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 3 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Friday 4th November 2022

No incidents reported

Thursday 3rd November 2022

No incidents reported

Wednesday 2nd November 2022

No incidents reported

Tuesday 1st November 2022

No incidents reported

Monday 31st October 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 SGT]

Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 SGT]

Impact: [Was there any downtime or queued messages and if so then state for how long etc]

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - FINAL (Updated), scheduled 3 years ago

Dear Customer,

We are writing to inform you that we have updated the earlier advisory of the completion of the emergency maintenance work on Starhub Enterprise Messaging Platform.

Maintenance start time: 31/10/2022 03:00 SGT

Maintenance end time: 31/10/2022 04:20 SGT

Impact: There was a 10 minute service interruption recorded between 03:35 and 03:45

Sunday 30th October 2022

No incidents reported