System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 22nd November 2022

No incidents reported

Monday 21st November 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - POSTPONED, scheduled 3 years ago

Dear Customer,

We are writing to inform you that the upcoming maintenance window on Starhub Enterprise Messaging Platform has been postponed.

PCR Reference : PCR-4553

Original Date/Time: Monday 21 November 2022 03:00-07:00 SGT

New Date/Time: To Be Confirmed. We will advise you as soon as possible.

Note : There should be no action required by you in regards to this postponement.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - Final Reminder, scheduled 3 years ago

Dear Customer,

We wish to inform you that the StarHub Enterprise Messaging Platform will be undergoing a system upgrade.

PCR Reference : PCR-4553

Start time: Monday, 21 November 2022, 3:00 AM SGT (UTC +8)

End time: Monday, 21 November 2022, 7:00 AM SGT (UTC +8)

There will be a 30-minute service interruption to all SMS services within the upgrade period.

In addition, transactions and modifications, including new account creation, will not be available to all platform users (customers and agents) from 20 November 2022 3:00 AM SGT to 21 November 2022 7:00 AM SGT.

We will notify you via email when the system upgrade starts and once it is completed.

Should you need assistance on anything with regard to the upgrade, please email us before 21 November 2022 at ssops@starhub.com.

Sunday 20th November 2022

No incidents reported

Saturday 19th November 2022

No incidents reported

Friday 18th November 2022

No incidents reported

Thursday 17th November 2022

No incidents reported

Wednesday 16th November 2022

No incidents reported