System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-23, 01:00:00 GMT+8

End of Event: 2026-06-23, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Saturday 4th March 2023

No incidents reported

Friday 3rd March 2023

No incidents reported

Thursday 2nd March 2023

No incidents reported

Wednesday 1st March 2023

API: SMPP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

The SMPP API service remains stable.

Our support engineers will continue to monitor the platform performance.

This will be the final notification for this incident.

We apologize for the inconvenience caused.

API: SMPP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

The root cause has been identified and isolated.

Our technical engineers have applied the fix and seeing the SMPP API service start to normalize.

Monitoring will continue until the service remains stable.

API: SMPP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

Investigation is underway.

We will share the estimated fix time as soon as it's available.

We appreciate your patience as we resolve the issue the soonest time.

API: SMPP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

Our technical engineers are continuing to investigate the issue.

SMPP API users may experience intermittent binds/connection issues.

Our team are working to resolve this as quickly as possible.

API: SMPP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: SMPP API users may experience connection/bind issues. Web and other API services are not affected.

Impacted Services: SMPP API

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Tuesday 28th February 2023

No incidents reported

Monday 27th February 2023

No incidents reported

Sunday 26th February 2023

No incidents reported