System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-23, 01:00:00 GMT+8

End of Event: 2026-06-23, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 4th April 2023

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: 04/04/2023 - 03:00 SGT

Maintenance end time: 04/04/2018 - 07:00 SGT

Impact: Downtime was from 3:00 am to 3:16 am SGT time

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 3 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Monday 3rd April 2023

No incidents reported

Sunday 2nd April 2023

No incidents reported

Saturday 1st April 2023

No incidents reported

Friday 31st March 2023

No incidents reported

Thursday 30th March 2023

No incidents reported

Wednesday 29th March 2023

No incidents reported

Tuesday 28th March 2023

No incidents reported