System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

StarHub Enterprise Messaging Platform

StarHub Enterprise Messaging Platform Portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

StarHub Enterprise Messaging Platform Support Centre

Email support

Operational

Phone support

Operational

Platform Uptime
HTTP API Response Time

Scheduled Maintenance

Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to inform you that our downstream provider for international delivery has scheduled maintenance activities on their network infrastructure.

Please note that this activity will affect international messaging only.

Notification Details:

Impacted Services: International messaging.

Start of Event: 2026-06-21, 06:00:00 SGT

End of Event: 2026-06-21, 07:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 20th August 2024

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 1 year ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-6055

Description: 2 of 2 BCP Failback

Maintenance start time: 20/08/2024 - 03:00 SGT

Maintenance end time: 20/08/2024 - 07:00 SGT

Impact: 10-15 minute service interruption in the first half hour

We will email you at the beginning and end of the maintenance period.

Saturday 17th August 2024

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 1 year ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-6054

Description: 1 of 2 BCP Failover

Maintenance start time: 17/08/2024 - 03:00 SGT

Maintenance end time: 17/08/2024 - 07:00 SGT

Impact: 10-minute service interruption in the first half hour

We will email you at the beginning and end of the maintenance period.

Wednesday 7th August 2024

No incidents reported

Tuesday 6th August 2024

No incidents reported

Monday 5th August 2024

No incidents reported

Sunday 4th August 2024

No incidents reported

Saturday 3rd August 2024

No incidents reported

Friday 2nd August 2024

No incidents reported

Thursday 1st August 2024

No incidents reported