System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to inform you that our downstream provider for international delivery has scheduled maintenance activities on their network infrastructure.

Please note that this activity will affect international messaging only.

Notification Details:

Impacted Services: International messaging.

Start of Event: 2026-06-21, 06:00:00 SGT

End of Event: 2026-06-21, 07:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Wednesday 30th October 2024

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 1 year ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 30/10/2024 - 03:00 SGT

Maintenance end time: 30/10/2024 - 07:00 SGT

Impact: No expected service impact

We will email you at the beginning and end of the maintenance period.

Friday 25th October 2024

No incidents reported

Thursday 24th October 2024

No incidents reported

Wednesday 23rd October 2024

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - FINAL, scheduled 1 year ago

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Starhub Enterprise Messaging Platform.

Maintenance start time: [23/10/2024 - 03:00 SGT]

Maintenance end time: [23/10/2024 - 03:30 SGT]

Impact: No Services were impacted.

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - START, scheduled 1 year ago

Dear Customer,

We are writing to inform you that the emergency maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 1 year ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform.

Maintenance start time: [23/10/2024-3:00 SGT]

Maintenance end time: [23/10/2024-3:30 SGT]

Impact: No expected impact

We will email you at the beginning and end of the maintenance period.

Tuesday 22nd October 2024

No incidents reported

Monday 21st October 2024

No incidents reported

Sunday 20th October 2024

No incidents reported

Saturday 19th October 2024

No incidents reported